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Meet Loo
The mascot of Loomer
Loo represents the human side of Loomer — approachable, dependable, and built around smart support. He reflects the way we work: friendly people, reliable process, and service that helps clients move forward with confidence.
Learn more
More than an outsourcing company.
At Loomer, we believe outsourcing is about partnership, not just getting tasks done. We provide trained professionals who fit right into your team — working as an extension of yours.
To help businesses grow through skilled people, smooth processes, and lasting partnerships.
To be Africa's most trusted outsourcing partner, known for quality and care.
What we stand for
Integrity
We act honestly, ethically, and professionally in every interaction.
Excellence
We strive for outstanding quality in everything we deliver.
Accountability
We take ownership of our work and the results we produce.
Innovation
We continuously seek smarter, more efficient ways to serve our clients.
Collaboration
The strongest partnerships are built through teamwork, communication, and trust.
Customer Success
Your success is our success — everything we do serves this principle.
Looking to reduce operating costs without compromising quality?
Get a QuoteThree departments. One standard of excellence.
From everyday operations to specialist knowledge and creative work — we cover it all with the same commitment to quality.
Business Process Outsourcing
We handle the day-to-day tasks so you can focus on what matters — from data entry and customer support to back-office operations.
Knowledge Process Outsourcing
Specialist work that needs expert knowledge and care — like finance, reporting, and analysis that keeps your business sharp.
Creative Process Outsourcing
Creative work, from design to print-ready art — production artwork, logo conversion, vectorisation, and proofing.
What we do best
Explore each service in detail and find the right fit for your operations — obligation free, with no spam.
From first chat to full speed
A clear, proven path from your first conversation to a fully operational team — and beyond.
Eight steps to a team that delivers
Every engagement follows the same clear path — so you always know what's happening and what comes next.
Request a Proposal- 01
Discovery Meeting
We learn about your business and what you want to achieve.
- 02
Process Review
We review how you work and find where we can help.
- 03
Solution Design
We build a plan made just for you.
- 04
Knowledge Transfer
Your team shares what we need to know.
- 05
Team Training
We train our team on your work.
- 06
Pilot Programme
We start small to check quality.
- 07
Go Live
Your team goes to work.
- 08
Continuous Improvement
We keep improving over time.
Industries we support
We bring the right know-how to each industry we serve — adapting our teams to your tools, workflows, and standards.
The difference is in the delivery
We don't just do tasks — we build trust and deliver real results. Here's what sets us apart.
Skilled People
Every team member is chosen and trained to do great work.
Flexible Support
We grow with you — from small starts to full support.
Quality First
We check our work so it stays accurate and reliable.
Your Own Team
You work with people who know your business well.
Clear Updates
We keep you in the loop at every step.
Always Improving
We find better, faster ways to work.
A smart place to outsource
South Africa gives you skilled, English-speaking talent, friendly service, and timezone overlap with major markets — all at a lower cost.
English Fluency
A large, English-first workforce. Clear communication with your customers and team, every day.
Timezone Overlap
We overlap with the UK, Europe, and the US East Coast. Your team works while you do, with quick responses.
Skilled Workforce
A strong talent pool across admin, finance, design, and customer care, with the training to match your standards.
Cost Efficiency
Skilled people at a lower cost than local hires, without cutting corners on quality.
Cultural Compatibility
A friendly, service-minded culture that fits well with Western businesses and customers.
You want your own dedicated team?
Get a Quote
People at the centre of everything.
At Loomer, people are at the centre of everything we do. We foster a workplace built on collaboration, accountability, innovation, and respect.
Big L, the app we built in house for our own people, is where that culture shows up every day. Videos and photos from the floor, team days and wins all land in one feed, so every Loomer stays close to what is happening across the business.
BigL
Every moment, shared in one feed
Videos and photos from the floor, team days and wins all land in one feed, so every Loomer sees what is happening across the business.
BigL
Built by Loomer, for our people
What is Big L?
- Share momentsVideos and photos from the floor
- Celebrate winsShout out the people behind the work
- Stay connectedOne feed for every Loomer
Built by Loomer, for our people
Built to bring all our agents together, by posting wins, birthdays, updates and more.
We integrate into your ecosystem
Our teams learn your tools and fit right in, so your work keeps moving without a hitch.
More than a service. A complete operational ecosystem.
Beyond the day-to-day work, we give you the tools, insights, and transparency to stay in control.
Frequently asked questions
Everything you need to know about working with Loomer. Can't find your answer? Just reach out.
A BPO handles day-to-day business tasks for you, so you can save time and focus on your core work.
A KPO does specialist work that needs expert knowledge, like finance and design.
A CPO handles creative work — like graphic design, art conversion, production art, and proof art.
Yes. Every client gets a team that learns your business and how you like things done.
Yes. We start small and scale up as you grow — no pressure, no lock-in.
We check our work often and train our teams to keep standards high, with regular reviews and reporting.
Real outcomes. Measurable impact.
Here's how we've helped clients work better — with results you can see.
Join a team that values growth.
We're always looking for skilled professionals who share our commitment to excellence. Join a team that values growth, innovation, and collaboration.
Your data is safe with us.
We take security seriously — with controlled access, encrypted systems, and compliance with the standards that matter to your business.
Explore our securityGDPR Compliant
Data protection practices aligned with GDPR requirements.
POPIA Compliant
Compliant with South Africa’s Protection of Personal Information Act.
ISO-Aligned
Security controls aligned with international best practice.
Ready to streamline your operations?
Let us discuss how Loomer can support your business. Reach out to schedule a consultation or request a tailored outsourcing proposal.
Head Office
Unit 4, Grayston Office Park, 128 Peter Rd, Sandton, 2031
Email Address
Info@loomer.co.za
Business Hours
Mon–Fri, 08:00–17:00 SAST